How Shrunga handles your data, orders, shipping, refunds and complaints.
Draft for review. Template text for the mockup — to be finalised by Shrunga's legal advisor / CA before launch.
Privacy Policy
Information we collect
Name, phone, email, delivery address and order details you provide; device and usage data collected through cookies and analytics.
How we use it
To process orders, share order details with the partner brand fulfilling them, schedule installation and AMC, send service updates and improve the website.
Payments
Payments are processed by Razorpay / Cashfree. Shrunga does not store card or bank details.
Your choices
You may request access, correction or deletion of your data by writing to the grievance officer below.
Last updated: 11 Nov 2026
Terms of Use
Marketplace
Shrunga operates a curated marketplace. Products are sold, billed and shipped by the partner brand listed on each product.
Pricing
Prices include GST unless stated. Shipping charges are shown at checkout.
Accounts
You are responsible for the accuracy of the information you provide.
Jurisdiction
These terms are governed by the laws of India, subject to Visakhapatnam jurisdiction.
Last updated: 11 Nov 2026
Refund & Returns
Returns window
Unused products in original packaging may be returned within 7 days of delivery.
Damaged or wrong items
Report within 48 hours of delivery with photos; the partner brand will replace or refund.
Refund timeline
Approved refunds are credited to the original payment method within 7–10 working days.
Non-returnable
Installed products, used cartridges and services already delivered.
Last updated: 11 Nov 2026
Shipping Policy
Who ships
Each order is shipped by the partner brand that sells the product.
Delivery time
Typically 3–6 working days in AP & Telangana, 5–10 days elsewhere in India.
Charges
Partner shipping charges are shown at checkout before payment.
Tracking
Track any order on the Track Order page using your order ID.
Last updated: 11 Nov 2026
Grievance Redressal
Grievance officer
[Name, designation] — Kasiganga Water Technologies (Shrunga), Visakhapatnam.